Fraud Analyst I

About the position

Responsible for the day to day monitoring and detection of fraud, kiting, and Reg E Dispute tracking by performing the following duties.

Responsibilities

• Daily monitoring and detection of fraud and kiting through the use of the Fraud & Kite software, core system reports, alerts, and other tools.
• Investigates possible fraudulent activity that has been detected through the fraud detection software, the bank's core system, and business units of the bank.
• Investigates fraud alerts sent as QAR's from banking centers.
• Assists other bank employees with fraud related issues.
• Reviews all debit card disputes and contacts the customer if more information is needed.
• Requests refunds from merchants for debit card disputes.
• Investigates disputed debit card transactions and submits chargebacks if necessary.
• Ensures all debit card dispute decisions comply with Reg E guidelines.
• Monitors the debit card dispute GL to ensure outstanding disputes are cleared, and contacts core support on outstanding items when necessary.
• Logs monthly debit card dispute totals.
• Reviews and investigates Address Analysis suspects to monitor possible identity theft.
• Reviews and investigates all debit card reorders with a recent address change.
• Processes mobile deposits that need approvals.
• Monitors mobile deposits made throughout the day to detect and prevent mobile deposit fraud.
• Completes necessary steps when mobile deposit fraud is detected by restricting accounts and online banking access, placing holds, creating fraud alerts in the fraud monitoring system, and notifying account officers.
• Conducts signature validation in Image Center.
• Verifies new accounts opened in Online Account Creation (OAC).
• Reviews and investigates Remote Deposit Capture transactions on the Limit Exception Report for high risk deposit customers.
• Keeps in contact with account officers of fraudulent accounts and other departments to make sure necessary steps are taken to reduce exposure and have the account closed.
• Reviews check scenarios daily in fraud monitoring system.
• Reviews Internal/External Transfer reports to detect possible fraud.
• Investigates and takes necessary steps to recover funds when ACH or Wire fraud is detected.
• Retrieves and reviews surveillance footage regarding fraud related matters.
• Assigns an exempt status in fraud monitoring software for new Positive Pay customers.

Requirements

• Bachelor's degree (B. A.) in business-related field from four-year college or university preferred.
• Two to five years financial institution operations risk management experience, or operations role with a thorough knowledge of internal control techniques and understanding of business functions and processes.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Basic knowledge of computer applications such as the Internet, Outlook, Microsoft Word, Microsoft Excel and banking software.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Benefits

• Equal opportunity employer
• Reasonable accommodations for individuals with disabilities