Fraud Analyst

About the position

Responsible for monitoring and analyzing transactions to identify patterns of fraud; completes special investigations and serves as a consultant on a variety of cases; performs research and analysis to protect the Credit Union from loss and exposure.

Responsibilities

• Monitors and analyzes member transactions and account data to identify patterns of fraud or other suspicious activity.
• Determines actions to be taken, including, but not limited to, continuing to monitor, freezing accounts or referring to a fraud investigator.
• Analyzes reports and accounts to monitor for and detect identity theft.
• Interviews members to gather information; prepares and files necessary documentation.
• Performs research and analysis necessary to respond to requests; prepares and maintains records and reports, including but not limited to; red flags, suspicious activity and fraud.
• Assists with the investigation of alleged fraud cases; prepares and obtains necessary documentation.
• Researches history and notates account regarding fraudulent activity.
• Maintains the case management software to include compiling/entering/updating case information.
• Provides information and assistance to other departments and members regarding security and fraud related situations.
• Assists branches regarding transactions on fraud associated accounts.
• Stays abreast of all Security and Fraud industry codes and standards, as well as all applicable Local, State and Federal laws and regulations.
• Researches, evaluates, recommends and implements fraud strategies using available tools to minimize fraud losses while taking into account impact on valid transactions.
• Examines and maintains CAMS ensuring that affected cards are loaded into fraud detection software within a timely manner.
• Formulates recommendations for action on CAMS based on specific information compromised and level of fraudulent activities.
• Reviews and ensures all international card travel forms received via automated member portal and through Direct Retail are processed in a timely manner.
• Monitors and assigns Triage Red Flag Notifications to the required parties for timely processing.
• Completes departmental weekly and monthly activity reports that provide analysis of incidents and identify any areas for improvement as well as monthly reports required by Administration, Insurers, Audit, and Accounting.

Requirements

• High School Diploma or GED - Required
• 3 Years - relevant experience in fraud detection, prevention or investigative work - Required