Fraud Analyst

About the position

In this highly cross-functional role, the Fraud Analyst will focus on protecting our platform and customers by identifying, investigating, and mitigating fraudulent activity. You’ll work closely with teams across Product, Engineering, Customer Support, and Product Support to build systems that proactively detect risk and respond to fraud in real time. Develop and implement strategies to detect potentially fraudulent behavior using various Fraud Management Tools and Systems. Partner with PED to develop product features that proactively identify and stop fraudulent activity. Investigate fraud claims thoroughly—identify root cause, determine fault, and deliver clear next steps to resolve cases. Document fraud cases in detail, close the loop with all relevant stakeholders, and identify and present preventative solutions to ensure similar fraud cannot occur in the future. Partner cross-functionally with multiple departments to enhance fraud prevention strategies and operational effectiveness. Experience in building and iterating upon fraud rules is a plus. Develop communications approved for customer and other involved parties. Background in fraud prevention within the logistics or trucking industry is a bonus.

Responsibilities

• Identify, investigate, and mitigate fraudulent activity.
• Develop and implement strategies to detect potentially fraudulent behavior using various Fraud Management Tools and Systems.
• Partner with PED to develop product features that proactively identify and stop fraudulent activity.
• Investigate fraud claims thoroughly—identify root cause, determine fault, and deliver clear next steps to resolve cases.
• Document fraud cases in detail and close the loop with all relevant stakeholders.
• Identify and present preventative solutions to ensure similar fraud cannot occur in the future.
• Partner cross-functionally with multiple departments to enhance fraud prevention strategies and operational effectiveness.
• Develop communications approved for customer and other involved parties.

Requirements

• Bachelor’s degree.
• 5+ years of relevant experience in fraud operations, risk management, or trust & safety.
• Proficient at using SQL to pull and analyze data from scratch.
• Strong analytical mindset and a passion for fraud prevention.
• Organized self-starter who thrives in a collaborative, data-driven environment.
• Clear, concise communicator - both in writing and verbally - with excellent documentation habits.
• Known for accountability, attention to detail, and high integrity.
• Ability to educate stakeholders using data storytelling and influence others to act on recommendations.

Nice-to-haves

• Experience in Unit21 or a similar fraud detection tool.
• Familiarity with logistics or trucking industry fraud trends.

Benefits

• Equity in the company.
• 401K match program.
• Dedicated personal/professional development funds.
• Flexible PTO policy.
• Competitive benefits including medical, dental and vision insurance.