Fraud Investigations Analyst

About the position

Upgrade is searching for a Fraud Investigations Analyst to assist in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk. The is an onsite position from our Phoenix, AZ office, Monday to Friday from 7:00am-4:00pm or 8:00am-5:00pm.

Responsibilities

• Conduct thorough investigations on customer's claims of fraud by utilizing internal data and open-source research tools to substantiate/un-substantiate claims
• Comprehend the risks associated with AML and fraud typologies that are presented by Upgrade's product offerings and services, including lending and deposit products
• Escalate potentially suspicious activity and high risk customers for further review
• Maintain ownership of assigned claims and conduct consumer interviews to establish event timelines, gain additional information, and provide guidance to the consumer on protecting their information
• Assist the Fraud Investigations Manager with additional tasks and/or service level agreements to support the Fraud Investigations and Operations Department and its business partners

Requirements

• 2-3 years of BSA/AML, Investigations, or Fraud related experience
• Bachelor's degree required
• Experience working in a production-based environment and managing an assigned work queue
• Strong interpersonal, analytical, and problem-solving skills
• Outstanding verbal and written communication skills, attention to detail, and the ability to work independently
• Experience managing large datasets

Nice-to-haves

• Advanced Excel knowledge
• CAMS, CFE, Zendesk and/or CGSS preferred
• Prior experience in FinTech or start-up environment
• Proficiency in SQL

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives