Fraud Prevention Senior Analyst

About the position

The FP Senior Analyst is responsible for identifying fraudulent situations through the review of suspicious activity reports. The role involves initiating appropriate action steps or seeking assistance to protect the bank from financial loss. The analyst will support the Team Leader on various tasks, including determining suspicious activity, reviewing reports to identify fraudulent transactions, and using various internal systems such as shared databases, Hogan, Check Vision, and COLD. The position requires a good working knowledge of research and investigative software programs, conducting routine phone interviews, and making independent decisions regarding account relationships. The analyst must have a clear understanding of fraud detection tools and their parameters, as well as the ability to detect various fraud schemes and characteristics of red flags. Additionally, the role involves documenting alerts and case comments, recommending changes to policies and procedures, and collaborating with team members and external agencies.

Responsibilities

• Review suspicious activity/exception reports to identify fraudulent or suspicious transactions.
• Conduct routine phone interviews.
• Independently make decisions to continue or terminate account relationships.
• Take appropriate action steps to protect Comerica's assets and minimize losses.
• Document alert and case comments and all investigative steps in compliance with department procedures.
• Write clear and concise narratives supporting transactions observed.
• Review, evaluate, and recommend changes to current group responsibilities, policies, and/or procedures.
• Coach and mentor other team members.
• Serve as back-up to Team Lead or other team members when necessary.
• Train new team members.
• Lead special projects and departmental initiatives as requested.
• Act as a liaison with business units, customers, outside agencies, and other financial institutions.
• Work with law enforcement if necessary.
• Identify operational weaknesses contributing to losses and submit recommendations to management.

Requirements

• High School Diploma required; Bachelor's Degree preferred.
• 3 years of relevant work experience.
• Good working knowledge of various research and investigative software programs.
• Strong working knowledge of various fraud schemes and characteristics of red flags.
• Ability to detect various fraud schemes and identify identity theft and account takeover situations.

Benefits

• Health and welfare programs.
• Strong retirement benefits.
• Generous paid time off programs.
• Medical, dental, and vision benefits.
• 401(k) and pension plans.
• Income protection benefits such as life insurance and AD&D.
• Parental leave.