Fraud Quality Assurance Analyst

About the position

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles. Summary: The Fraud Quality Assurance Analyst is responsible for performing ongoing quality assurance reviews on processes, procedures and workflows to determine process gaps, timeliness of reviews, tracking for annual procedure reviews, and remediation recommendations to improve the fraud function.

Responsibilities

• Performs ongoing sample testing in accordance with quality assurance methodology practices on detections, investigations, and other fraud department processes
• Reviews alerts/cases in Verafin
• Partners and performs sample testing on fraud related processes outside of the fraud department
• Tests and validates Salesforce ticket referrals, branch escalations, email escalations, other referral channels
• Ensures departments follow proper fraud escalation procedures
• Writes in-depth reports on findings and works with the fraud leadership team on recommended practices and process improvements to improve the fraud function
• Documents findings, partners with Enterprise Risk Management (‘ERM') Team for exceptions tracking, and tracks metrics on a monthly basis for reporting for the fraud leadership team
• Exercises sound judgment to independently identify process gaps and recommendations for process improvement for the fraud department
• Works cross functionally with other departments that have fraud related processes by testing cases referred to the fraud department to ensure all the required information and supporting documentation is complete, along with following fraud escalation protocols in accordance to standard operating procedures
• Performs other duties as needed upon request by immediate supervisor

Requirements

• Associate's degree or a minimum of four years directly related experience required
• Minimum four years financial fraud experience required
• Quality assurance experience within a financial crime function in BSA or Fraud within a banking or credit union industry required
• Intermediate knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations required
• Intermediate knowledge of quality assurance best practices within the fraud industry specific to credit unions or banking required
• Ability to maintain confidentiality, independence and sound judgement

Nice-to-haves

• CFE or CFCI preferred
• Verafin case management system preferred

Benefits

• Paid time off for vacation, personal days, and holidays
• Fully-funded pension plan
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers