Fraud & Risk Investigator 1

About the position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Responsibilities

• Help the team prevent fraud, providing a benefit to the company and our customers.
• Provide an in-depth analysis of transactions to evaluate the fraud or abuse risk involved.
• Assist in identification and reporting of bugs or issues impacting the team.
• Assist in standard SQL database queries to retrieve data and produce standardized reports.
• Analyze or assist with analysis of data and reports to identify new fraudulent activity.
• Continue to grow in skill and understanding of current fraud trends.
• Assist with or perform special projects in a timely manner, as requested.
• Continually monitor email/instant messaging channels for updates/changing priorities.
• Maintain or exceed required performance standards.
• Work a hybrid schedule to ensure proper and timely development, more timely and thorough communication, building critical relationships, and supporting team culture.

Requirements

• Fraud or compliance experience preferred, airline, or travel agency experience a plus.
• Possess strong interpersonal skills, self-motivation, and results-oriented approach.
• Actively demonstrates customer service, organizational, and analytical skills.
• Confidence in making instinctual decisions with little or no supervision.
• Enjoys working in dynamic and rapidly changing environments.
• Flexibility to adapt and able to handle multiple assignments while working independently.
• Abide strictly by the company data protection policies safeguarding confidential and personal information.
• Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus.
• Requires shiftwork, including weekends, non-business hours and holidays.
• May require more than 8 hours per day/40 hours per week; may be requested to work on non-scheduled days.

Benefits

• Exciting travel perks
• Generous time-off
• Parental leave
• Global hybrid work setup
• Career development resources