About the position
Embark on a dynamic role as an Estate Host at Commodore Perry Estate, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. Your responsibilities will include welcoming guests upon arrival, facilitating efficient check-in processes, providing room keys, and ensuring accurate and timely check-out procedures. You will address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities. In this role, you will manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences. Handling and resolving guest issues, complaints, or challenges will be a key part of your job, as you find effective and timely solutions to enhance overall satisfaction. You will serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions. This position is ideal for someone who thrives in a fast-paced environment and is dedicated to providing exceptional service to every guest.
Responsibilities
- Welcome guests upon arrival and facilitate efficient check-in processes.
- Provide room keys and ensure accurate and timely check-out procedures.
- Address guest inquiries, concerns, and requests promptly and professionally.
- Offer information about hotel services, local attractions, and amenities.
- Manage room reservations and confirm guest details.
- Assist in room assignments, ensuring accuracy and alignment with guest preferences.
- Handle and resolve guest issues, complaints, or challenges.
- Serve as a communication hub between guests and various hotel departments.
- Maintain accurate records of guest interactions.
Requirements
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skills
Benefits
- Competitive compensation
- Fun working environment
- Sense of family among team members
