FRONT DESK AGENT / NIGHT AUDIT

Texas Western Hospitality Group - Addison, TX

Part-time - Entry Level

Addison, TX

About the position

The Front Desk Agent/Night Audit position at Texas Western Hospitality Group involves managing guest reservations, check-ins, and check-outs in a courteous and efficient manner. The role requires a focus on customer service, ensuring guest satisfaction, and handling various administrative tasks related to hotel operations.

Responsibilities

• Books guest reservations and coordinates with the reservation center.
• Registers guests into the hotel promptly and courteously, using up-selling techniques to maximize room rates.
• Prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with integrity.
• Answers and routes calls appropriately; takes guest messages accurately.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• Replenishes continental breakfast as needed and keeps the area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Processes customer payments according to established policies and procedures.
• Promotes hotel services, facilities, and outlets, and stays informed about upcoming events.
• Answers guests' questions about the property and amenities, and refers them to area attractions.
• Arranges transportation for guests to and from the hotel when necessary.
• Uses creative reasoning to overcome guest objections and ensure satisfaction.
• Resolves minor guest complaints and informs supervisor of major issues.
• Responds quickly to guest requests or complaints in a friendly manner.
• Completes daily paperwork including cashing out and documenting adjustments.
• Handles departmental accounting of monies, receipts, and guest accounts; posts all charges.
• Balances cash bag at the beginning and end of each shift.
• Transmits and receives messages using various communication equipment.
• Maintains a professional image at all times through appearance and dress.

Requirements

• Strong customer service skills and experience in a hospitality environment.
• Ability to handle confidential information with integrity.
• Excellent communication skills, both verbal and written.
• Basic accounting skills for handling cash and guest accounts.
• Ability to work flexible hours, including nights and weekends.

Nice-to-haves

• Experience with hotel management software.
• Knowledge of local attractions and events to assist guests.

Benefits

• Flexible scheduling for part-time work.
• Opportunity to gain experience in the hospitality industry.