Front Desk Agent

$34,320 - $35,360/Yr

Marriott International - Vacaville, CA

Full-time - Entry Level

Vacaville, CA

Accommodation

About the position

The Front Desk Agent is responsible for providing exceptional service to guests during their stay at the hotel, ensuring a smooth check-in and check-out process while maximizing room revenue and occupancy. This role requires effective communication, multitasking, and a friendly demeanor to enhance the guest experience.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and closed out or restricted dates.
• Obtain necessary information when taking room reservations and follow the rate-quoting scenario.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Comprehend and operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Perform a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Ability to effectively communicate both verbally and in writing with all levels of employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.

Nice-to-haves

• College course work in a related field helpful.
• Ability to cross-train in other hotel-related areas.