Front Desk Agent

About the position

The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with all other departments to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Front Desk Agents work closely with the guest services agents and Butler team to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

Responsibilities

• Welcome and register guests
• Present statements and collect payment for departing guests
• Communicate with all other departments to fulfill guest requests
• Select and block rooms for arriving guests
• Book same day reservations
• Pre-register guests as required
• Escort guests to their rooms when necessary
• Coordinate with guest services agents and Butler team for luggage handling

Requirements

• High school diploma or equivalent required
• Previous experience in a luxury hospitality setting preferred
• Previous experience with OPERA is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to use various computer software

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Excellent Company benefits including medical, dental, vision and life insurance
• Personalized development opportunities across Accor's extensive brand portfolio
• Ability to make a difference through our Corporate Social Responsibility activities