The Tennessean - Knoxville, TN
posted 4 days ago
Part-time - Entry Level
Knoxville, TN
1,001-5,000 employees
Accommodation
About the position
The Front Desk Agent at The Tennessean is responsible for providing exceptional guest service by greeting and registering guests, managing reservations, and ensuring a smooth check-in and check-out process. This role requires a friendly demeanor and the ability to handle guest inquiries and requests efficiently while maximizing room revenue and occupancy.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Answer guest inquiries about hotel services, facilities, and hours of operation.
- Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Be aware of all rates, packages, and special promotions; be familiar with all in-house groups.
- Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
- Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms.
- Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
Requirements
- High School diploma or equivalent required; College coursework in a related field is helpful.
- Experience in a hotel or a related field preferred.
- Operational knowledge of Microsoft Office suite.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
- Must be able to convey information and ideas clearly and effectively.
Nice-to-haves
- Hotel experience
- Cash handling experience
- Ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Benefits
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Employee assistance program
- Vision insurance
