Front Desk Agent

TownePlace Suites Edwardsville • Edwardsville, IL

407d • $29,120 - $33,280

About The Position

We are seeking a dedicated and personable Front Desk Agent to join our team at TownePlace Suites Edwardsville. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Requirements

• Previous experience in a hotel or hospitality environment is preferred.
• Familiarity with front desk operations, including night audit procedures.
• Strong guest relations skills with a focus on customer satisfaction.
• Bilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of hotel management software is beneficial.
• Excellent phone etiquette and communication skills are essential.
• Ability to multitask while maintaining attention to detail in a busy setting.
• A background in hospitality management can be advantageous.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing inquiries.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Address guest complaints or concerns promptly and professionally.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Utilize phone systems effectively for reservations and guest communication.
• Assist with administrative tasks as needed to support hotel operations.

Benefits

• Health insurance
• Dental insurance
• Employee discount
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed