Front Desk Agent

$37,440 - $37,440/Yr

Marriott International - San Diego, CA

Full-time - Entry Level

San Diego, CA

Accommodation

About the position

The Front Desk Agent at San Diego Marriott Mission Valley is responsible for providing exceptional customer service to guests, managing check-in and check-out processes, and ensuring a pleasant stay for all visitors. This role requires effective communication, problem-solving skills, and the ability to handle various guest requests and complaints while maintaining the hotel's high standards of quality and service.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys, certificates, and coupons as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash; make change and balance assigned house bank.
• Accept and record vouchers, travelers' checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication.
• Field guest complaints, conducting thorough research to develop effective solutions.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Adhere to all company policies and procedures, including safety and security procedures.

Requirements

• High school diploma or GED preferred.
• Entry-level position requiring under 1 year of experience in hospitality or related field.
• Ability to effectively deal with internal and external customers with patience and tact.
• Strong writing skills and proficiency in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.

Nice-to-haves

• Prior hospitality experience preferred but not required.
• Considerable skill in the use of a calculator and performing moderately complex mathematical calculations.

Benefits

• Free parking
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Room Discounts
• Employee Food and Beverage Discounts