Front Desk Attendant - Lead

Big Cedar Lodge - Springfield, MO

Full-time - Entry Level

Springfield, MO

Accommodation

About the position

The Front Desk Attendant at Big Cedar Lodge is responsible for delivering friendly and professional service to guests during their check-in and check-out processes. This role ensures guest satisfaction, maintains effective communication with various departments, and supervises Front Desk employees to uphold service standards.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.
• Maintain good working relationships with all Front Office employees, particularly Front Desk Agents.
• Supervise all Front Desk employees, ensuring guests are taken care of in a professional and friendly manner.
• Maintain up-to-date knowledge of resort and local services, supplying information and responding to guest queries.
• Ensure all guest registrations are completed and correspond with guest information.
• Ensure staff morale is good and keep staff busy, ensuring all checklist items are completed by the end of their shifts.

Requirements

• High School Diploma or Equivalent required; Trade, Tech or Vocational Education in Hospitality preferred.
• Previous leadership or supervisory experience is required.
• Previous Front Desk experience preferred.
• Effective written communication skills appropriate for the audience.
• Basic computer skills including personal computers and word processing software.
• Ability to listen and understand information presented through spoken words.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of principles and methods for curriculum and training design.
• Knowledge of customer service principles and processes.

Nice-to-haves

• Experience in hospitality or resort management.
• Strong leadership skills and ability to motivate staff.