Front Desk Clerk

Marriott International - Miami, FL

Full-time - Entry Level

Miami, FL

Accommodation

About the position

The Front Desk Clerk at The Ritz-Carlton Coconut Grove is responsible for managing guest check-ins and check-outs, processing payments, and addressing guest inquiries and requests. This role is crucial in ensuring a seamless and welcoming experience for guests, maintaining the hotel's high standards of service and professionalism.

Responsibilities

• Process all guest check-in registrations by confirming reservations, assigning rooms, and issuing room keys.
• Handle all types of payments including accommodation charges and cash, check, or credit card transactions.
• Manage guest accounts, including disputed charges or late check-out fees.
• Attend to, log, and process all calls, messages, requests, questions, or concerns from guests.
• Coordinate with the Housekeeping Department to ensure rooms are ready for guest arrivals.
• Communicate parking procedures to guests and dispatch bell staff or service personnel as needed.
• Provide directions and information to guests about the hotel and local attractions.
• Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy.
• Complete designated cashier reports and closing reports in the computer system.
• Cash personal checks and traveler's checks for guests.
• Count the cash drawer at the beginning and end of shifts.
• Balance and deliver receipts according to Accounting specifications.
• Comply with all company security and safety policies and report accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies and procedures, ensuring uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Greet and acknowledge all guests according to company standards; anticipate guest service needs and address them; thank guests with genuine appreciation; assist individuals with disabilities.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Cultivate and maintain positive working relationships with others.
• Follow quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• High school diploma or equivalent GED certificate.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Benefits

• Opportunity to work in a luxury hotel environment.
• Training and development programs.
• Employee discounts on hotel stays and services.