FRONT DESK CLERK

About the position

The Front Desk Clerk at Woodspring Suites Fort Myers - Cape Coral plays a crucial role in providing exceptional hospitality and guest care. This position involves direct interaction with guests, ensuring their needs are met promptly and professionally, and contributing to a positive overall experience at the hotel. The role requires a proactive and caring attitude, making it ideal for individuals who enjoy engaging with others and have a strong sense of responsibility.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues, ensuring satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Requirements

• Passion for serving others and providing excellent hospitality.
• Strong communication skills and a winning personality.
• Ability to handle guest concerns and issues effectively.
• Knowledge of cash handling procedures and hotel safety protocols.

Nice-to-haves

• Experience in a hospitality or customer service role.
• Familiarity with hotel management software.

Benefits

• Competitive wages for full-time associates.
• Comprehensive benefit package including medical/dental/vision plans.
• Life insurance and short/long-term disability options.
• 401K options and tuition assistance.
• Discounted room rates at Concord managed hotels.
• Training & development and career advancement opportunities.