Front Desk Receptionist

Full-time - Entry Level

Aurora, CO

51-100 employees

Educational Services

About the position

The University of Colorado, College of Nursing, is seeking a Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Belleview Point Clinic (BVP), in Aurora, CO. This position will primarily provide phone center coverage at the community clinic but may provide coverage on an as-needed basis within other programs.

Responsibilities

• Warmly welcome and promptly check in patients and visitors.
• Accurately verify and update patient information, ensuring records are current.
• Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
• Notify relevant staff members of patient arrivals in a timely manner.
• Process insurance verifications and obtain necessary authorizations.
• Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Upload all required patient documents and records to the appropriate patient charts.
• Address patient billing inquiries and efficiently process payment transactions for services provided.
• Prepare, manage, and distribute correspondence, reports, and other necessary documents.
• Collect, sort, and distribute incoming and outgoing mail.
• Provide accurate and clear information about clinic services and policies.
• Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
• Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
• Maintain a clean, organized, and welcoming reception area.
• Monitor inventory levels and request office supplies as needed.
• Support the implementation and adherence to clinic policies and procedures.
• Actively participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to safety, environmental, and infection control protocols.
• Other duties as assigned.

Requirements

• Two years of general clerical experience.
• College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience.

Nice-to-haves

• Experience providing support over the phone and in person to diverse groups of customers.
• Experience utilizing Microsoft Office programs.
• Experience working with public and/or private health insurance plans.
• Experience using an electronic health record system.
• Experience utilizing bilingual skills (Spanish/English) at a conversation level in a clinical setting.

Benefits

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service