Arrowhead Orthopaedics - Redlands, CA

posted 4 months ago

Full-time - Entry Level
Redlands, CA
Ambulatory Health Care Services

About the position

The Patient Services Representative (Front Desk) at Arrowhead Orthopaedics plays a crucial role in providing exceptional orthopaedic care by managing patient interactions and ensuring efficient scheduling of physicians. This position requires a high level of professionalism, discretion, and the ability to handle confidential patient information while maintaining a positive and responsive service environment.

Responsibilities

  • Check in patients and reschedule appointments as necessary.
  • Verify patients' insurance by scanning proper documentation.
  • Explain forms to patients and answer their inquiries.
  • Monitor waiting times and call patients requiring hand-carried X-rays.
  • Collect co-pays and keep track of waiting times.
  • Direct patients to appropriate locations such as imaging centers and therapy offices.
  • Route documents faxed to and from the office.
  • Assist patients with special needs, including those requiring wheelchairs.
  • Comply with all HIPAA laws and regulations.

Requirements

  • High school diploma or equivalent.
  • Ability to type 40 words per minute.
  • Proficient in operating a computer and scanner, including Microsoft Outlook.
  • Excellent telephone etiquette and superior customer service skills.
  • Professional communication skills and ability to multitask in a stressful environment.
  • Bilingual in Spanish.

Nice-to-haves

  • Strong leadership capabilities.
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