Front Office Administrator

Long Beach, CA

About the position

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

Responsibilities

• Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
• Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
• Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
• Assist patients with checking in and registration in new online system answering questions as needed.
• Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
• Checks/verifies patient's insurance eligibility/sliding fee status prior to and at each visit.
• Communicates appointment changes to patients and staff.
• Comfort patients by anticipating patients' anxieties; answering patients' questions and/or referring them to the appropriate clinical staff.
• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
• Assist patients with patient portal - showing them how to sign up, send messages, have telehealth visits, etc.
• Ensure that the waiting area is maintained neat and well organized.
• Learn and promote APLA Health's services, facilities, and programs and be able to direct patients/guests accordingly.
• Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
• Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
• Understand and comply with OSHA and other regulatory requirements.
• Assist in orientation of new personnel as directed.
• Work as a contributing team member and act in a professional and respectful manner at all times.
• Comply with all standard operating policies and protocols of APLA Health & Wellness.

Requirements

• High school diploma or GED required; AA degree preferred.
• Experience working in a medical office preferred; or two (2) years of other customer service experience.
• Bilingual English/Spanish strongly preferred.
• Knowledgeable about insurance plans as well as Medi-Cal/Medicare.
• Must be proficient in the use of Microsoft Office programs.
• Knowledge of electronic health records preferred.

Benefits

• COVID vaccination required or medical/religious exemption.