(Front office) Customer Communications/Contract Review Specialist

About the position

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team! We have a great career opportunity for a (Front office) Customer Communications/Contract Review Specialist to join our team in Boonton, NJ.

Responsibilities

• Recall/Erosion recovery
• Respond to customer inquiries, concerns and issues via all applicable methods of communication, i.e., email, phone, etc. within 24-48-hour time frame.
• Log quote request to send to pricing team
• Obtain information and set up new customers-send information to finance department
• Follow up on quoted items that have not been received within 30 days
• Manage/Verify customer account information
• Initiate corrective/preventative actions and escalate to Regional QA
• Maintain records of customer interactions, complaints, issues, and resolutions.
• Certificate request/amendments
• Work with lab manager on status request, cancellations, and returns.
• Utilize Trescal provided systems as needed to provide, and review services and costs.
• Verify purchase order is aligned with order/customer requirements
• Contact customers to resolve purchase order issues
• Obtain purchase orders/BPO’s
• Communicate requirements and interact effectively with customers and internal departments.
• Accurately document all transactions to customers.
• Stay up to date and learn all facets of the role to maintain and continued expanded knowledge of the business and industry.
• Send Fault reports and update responses
• Process and issue job costing
• Answer phones
• All other duties assigned without notice.

Requirements

• High School diploma or equivalent
• One or more years of experience in a customer service role
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite
• Experience or eagerness to learn company driven CRM systems.
• Excellent verbal and non-verbal communication skills and etiquette.

Benefits

• Paid time off
• 401k plan
• Career development opportunities
• Referral bonuses
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance