Front Office Manager

About the position

The Front Office Manager at Courtyard Newark Silicon Valley is responsible for leading the guest services team to provide exceptional customer service and enhance the overall guest experience. This role involves training, coaching, and overseeing daily operations at the front desk, reservations, and general guest services, ensuring a high standard of service is maintained throughout the hotel.

Responsibilities

• Lead and manage the front office team to deliver outstanding customer service.
• Train and coach team members in guest services and hotel operations.
• Oversee daily operations of the front desk, reservations, and audit processes.
• Set the tone for guest experience by demonstrating exceptional service.
• Communicate effectively with team members and coordinate work efforts to achieve guest satisfaction.
• Perform quality work within deadlines with or without direct supervision.

Requirements

• Minimum of 2 years of Front Office Manager experience in a branded hotel environment.
• Preferred college degree or coursework in a hospitality-related field.
• Strong knowledge of software applications, especially Microsoft Office and hotel-specific platforms.
• Fluency in English; additional languages preferred, with Spanish being beneficial.
• Excellent verbal and written communication skills.
• High energy with effective people skills and a positive attitude.
• Strong leadership and interpersonal skills.
• Superior customer service skills and reliability under pressure.
• Full availability to work varied hours, including nights, weekends, and holidays.

Nice-to-haves

• Experience with hotel-specific software such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack.

Benefits

• $500 sign-on bonus
• Bonus eligible
• 401k
• Health, Dental, Vision, Life, and Voluntary Insurance
• Travel Discounts
• Vacation, Well, and Holiday Pay
• Career Advancement Opportunities