Full-Time IT Support Specialist - Barbourville

$40,539 - $54,850/Yr

General Dynamics - Barbourville, KY

Full-time - Entry Level

Hybrid - Barbourville, KY

10,001+ employees

Transportation Equipment Manufacturing

About the position

The Full-Time IT Support Specialist at GDIT is responsible for providing first-line IT support to the Department of Veterans Affairs. This role involves managing service calls, troubleshooting hardware and software issues, and ensuring effective resolution of end-user inquiries. The position is critical in maintaining the network that supports mission success and requires strong customer service and problem-solving skills.

Responsibilities

• Responding to incoming service calls and self-service ticketing queues to provide accurate information.
• Identifying, evaluating, and prioritizing end-user issues for resolution.
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues.
• Documenting incident status and solutions in incident database tools.
• Diagnosing, identifying, isolating, and analyzing problems using historical database records.

Requirements

• High school diploma or G.E.D.
• One or more years of customer service or telephone experience.
• Ability and willingness to work and train onsite as required.
• Must be eligible to obtain a public trust clearance.
• Access to high-speed wired internet connection.
• Access to a quiet work environment free from distractions.

Nice-to-haves

• Associate's degree or equivalent in a related field of study.
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking).
• Previous experience working with a contact center management database.
• Previous experience working with a ticketing system.

Benefits

• Competitive pay plus benefits.
• Hybrid work environment with opportunities to work from home.
• Opportunity to support veterans in a mission-critical assignment.