Full-Time IT Support Specialist - El Paso

$40,539 - $54,850/Yr

GD Information Technology, Inc. - El Paso, TX

Full-time - Entry Level

Remote - El Paso, TX

10,001+ employees

About the position

The Full-Time IT Support Specialist at GDIT will serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs. This role involves responding to service calls, troubleshooting hardware and software issues, and documenting incident statuses. The position is crucial in ensuring effective communication and resolution of end-user issues, contributing to the overall mission of supporting veterans.

Responsibilities

• Responding to incoming service calls and self-service ticketing queues.
• Identifying, evaluating, and prioritizing end-user issues for resolution.
• Utilizing troubleshooting techniques to resolve hardware, software, and network issues.
• Documenting incident status and solutions in incident database tools.
• Diagnosing, identifying, isolating, and analyzing problems using historical database records.

Requirements

• High school diploma or G.E.D.
• One (1) or more years of customer service or telephone experience.
• Texas residency within a 60-mile radius of El Paso facility.
• Ability and willingness to work and train onsite as required.
• Access to high-speed wired internet connection.
• Access to a quiet work environment free from distractions.

Nice-to-haves

• Associate's degree or equivalent in a related field of study.
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking).
• Previous experience working with a contact center management database.
• Previous experience working with a ticketing system.

Benefits

• Competitive pay plus benefits
• Hybrid work environment with opportunities to work from home
• Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
• 401(k) plan with company match