Full Time - Sales Associate - Tools - Day

Lowe's - Petoskey, MI

Part-time,Full-time

Petoskey, MI

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full Time Sales Associate at Lowe's, you will play a vital role in delivering quality customer service while maintaining a clean, safe, and well-stocked store environment. Your primary responsibility will be to assist customers with their home improvement project needs, ensuring they have a positive experience from the moment they enter the store. This includes greeting customers in a friendly and professional manner, validating loading tickets, and accurately processing orders and deliveries to ensure timely receipt of merchandise. You will also engage in safe work practices and encourage your colleagues to do the same, contributing to a safe shopping environment. In this role, you will be responsible for helping customers select the right products, ensuring that quotes are accurate, verifying price labels, and confirming that all customer needs are met. Your expertise will be crucial in delivering excellent customer service, which involves listening to customers, providing knowledgeable assistance, and loading merchandise for them. The responsibilities of a Customer Service Associate may vary depending on the department you support, which could include areas such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Depending on hiring needs and your skillset, you may be considered for any of these areas. While this position does not require regular travel, there may be occasional travel for meetings, training sessions, or to support neighboring stores. You will generally be scheduled for 39 to 40 hours per week, with the possibility of more hours based on store needs. Availability for morning, afternoon, and evening shifts any day of the week is required, and physical ability to perform tasks that may involve prolonged standing, sitting, and lifting is essential.

Responsibilities

• Deliver quality customer service to all customers.
• Welcome customers to Lowe's and assist with home improvement project needs.
• Validate loading tickets and process orders and deliveries accurately.
• Engage in safe work practices and encourage others to do the same.
• Help customers select the right products and ensure quotes are accurate.
• Verify correct price labels and confirm that all customer needs are met.
• Listen to customers and use expertise to assist them effectively.
• Load merchandise for customers and ensure a positive shopping experience.
• Report any safety or security concerns around the entrance of the store.

Requirements

• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Nice-to-haves

• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bilingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).