General Manager, Airport Customer Experience

Full-time - Mid Level

Honolulu, HI

Air Transportation

About the position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! This job is a member of the Hubs & Gateways Team within the Customer Experience Division. Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

Responsibilities

• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
• Assesses and executes appropriate resources to optimize station performance
• Monitors, reviews, and reports station performance
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinates closely with local airport authorities and government agencies to ensure organization's priorities, objectives and concerns are effectively represented
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals
• Acts as liaison between the Company and various organizations
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
• Oversees, monitors and controls budget and manages overall financial administration
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
• Assumes responsibility of employee management - including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
• Maintains company standards of safety and security
• Partners with vendors and contractors
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

Requirements

• Bachelor's or Master's degree in related field or equivalent training/experience
• 7+ years of airline operations experience or relevant experience

Nice-to-haves

• 4 years in supervisory or management capacity
• Knowledge of managing an operating budget

Benefits

• Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: Access to health, dental, prescription and vision benefits from day one.
• Wellness Programs: Support and resources to help you be the best version of yourself.
• 401(k) Program: Available upon hire with employer contributions after one year.
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.