General Manager Baseball & Softball Training Facility

Conrad Jordan - Burnsville, MN

Full-time - Senior

Burnsville, MN

Educational Services

About the position

The General Manager at D-BAT Baseball & Softball Training Facility is responsible for leading the team to deliver exceptional training experiences while ensuring operational excellence. This role involves overseeing daily operations, managing staff, and fostering a welcoming environment for players and families. The General Manager will also focus on community engagement and driving revenue growth through local events and partnerships.

Responsibilities

• Oversee daily operations of the D-BAT Training Facility, maintaining a clean, organized, and visually appealing environment.
• Lead a team that includes coaches, front-desk personnel, and support staff, fostering a collaborative, service-oriented atmosphere.
• Manage scheduling and staffing to meet training session and customer service needs.
• Develop and implement maintenance protocols to ensure a safe, well-maintained environment for players and staff.
• Maintain a guest-centric approach by consistently exceeding guest expectations and promptly addressing concerns to uphold a positive experience.
• Set and monitor KPIs related to facility maintenance, customer satisfaction (NPS and reviews), referral generation, and operational performance.
• Drive revenue growth and performance strategy through local community events, partnerships, and online presence.
• Partner with the Regional Director of Operations to recruit, train, and retain skilled team members.
• Coach and mentor employees, conducting regular performance reviews and collaborating with the People and Culture team to address personnel matters.
• Implement strategies to enhance employee engagement and reduce turnover, fostering a positive, growth-oriented work environment.
• Collaborate with the corporate marketing team on local brand initiatives, client acquisition, and retention strategies.
• Engage with the local community, including schools, sports leagues, and youth organizations, to promote D-BAT as a top choice for baseball and softball training.
• Participate in local outreach and community events to build a strong D-BAT presence within the area.
• Uphold D-BAT's core values of integrity, teamwork, growth, and community involvement to foster a culture that permeates the facility.

Requirements

• 3-5 years of operations management experience (background in sports, recreation, hospitality, or retail is preferred).
• Bachelor's degree in Business Administration, Management, or equivalent experience.
• Strong organizational and scheduling abilities to maintain smooth facility operations.
• Availability for full-time work during non-traditional hours, including early mornings, evenings, weekends, and holidays.
• Demonstrated ability to drive operational excellence, manage facility maintenance, and maintain a visually appealing environment.
• Financial acumen with the ability to assess the financial impact of operational decisions.
• Outstanding interpersonal and communication skills to engage with guests, staff, and stakeholders.
• A passion for creating an inclusive and welcoming environment that embodies D-BAT's values.
• Experience in managing customer relationships and ensuring high levels of satisfaction.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid time off