ShopKo - Hutchinson, MN

posted 2 days ago

Full-time - Manager
Hutchinson, MN
Ambulatory Health Care Services

About the position

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities as well a comprehensive benefits package including medical, dental, and vision plans, 401K with match, and paid time off. Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking an Optical Manager to lead our team in our Hutchinson, MN location.

Responsibilities

  • Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
  • Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
  • Act with urgency to complete tasks and respond to patients and customers
  • Drive optical initiatives through team by planning and scheduling appropriately
  • Identify opportunities to grow business
  • Develop business plans and follow up on actions to drive profitable sales
  • Hire, develop and train teammates
  • Manage teammate performance
  • Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
  • Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
  • Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
  • Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
  • Provide and continuously model excellent customer service in all customer interactions
  • Provide appropriate direction and feedback to the team related to customer service
  • Dispense eyewear according to professional standards
  • Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

Requirements

  • ABO/Shopko OCE Certification required within 12 months of hire/promotion
  • High School Graduate or equivalent
  • 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
  • Optician experience desired
  • Proven ability to lead, coach and build relationships in a professional environment
  • Able to direct and motivate a diverse teammate network
  • Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
  • Solid organizational and planning skills
  • Able to continuously monitor progress in relation to goal attainment
  • Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
  • Able to multi-task and remain flexible in an ever-changing environment
  • Demonstrate commitment to provide great customer service
  • Solid computer knowledge to include Microsoft Office Suite of programs

Benefits

  • Competitive Wages & Sales Incentives
  • Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
  • Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
  • Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program
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