General Manager I

HMSHost • Fort Lauderdale, FL

405d • $52,907 - $63,054

About The Position

The General Manager I (GM) position at HMSHost is responsible for managing a Quick Service Restaurant (QSR) or a small cluster of restaurants, ensuring high operational and financial standards are met. The GM oversees daily operations, staff management, and customer service, while also being accountable for the restaurant's profitability and success. This role requires strong leadership skills and the ability to make strategic decisions to enhance employee engagement and operational efficiency.

Requirements

• Minimum of 3 years of restaurant P&L management experience.
• 5-7 years of overall working restaurant experience in QSR, Casual Dine, or Full Service environments.
• Graduation from a Food Service Management or Culinary program may substitute for part of the experience requirement.
• Demonstrated skills in team management, delegation, and issue resolution.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong communication skills to converse comfortably with individuals and understand brand standards.

Nice To Haves

• Experience in managing union and non-union restaurants.
• Knowledge of HMSHost policies and products, service, quality, and operations standards.

Responsibilities

• Open and close the restaurant, ensuring all procedures are followed for a smooth operation.
• Deploy staff and resources effectively to maximize profitability and accept P&L responsibility.
• Provide consistent support, coaching, and encouragement to restaurant staff to achieve business goals.
• Conduct interviews and make hiring, termination, and promotion decisions for associates.
• Promote HMSHost as an employer of choice within the local community.
• Ensure compliance with onboarding and offboarding processes for all restaurant associates.
• Monitor financial and operational data to track progress towards unit goals and assign tasks accordingly.
• Recognize and reward restaurant staff for their contributions and performance.
• Champion employee engagement behaviors and ensure all associates have current contact information.
• Manage product availability and oversee supply chain issues, including receiving goods and processing invoices.
• Maintain restaurant equipment and schedule routine service or repairs as needed.
• Conduct training and education activities for restaurant associates to enhance their skills.
• Implement marketing programs and promotional activities to drive revenue.
• Ensure compliance with all health and safety standards and train staff accordingly.

Benefits

• Health, dental, and vision insurance
• Generous paid time off (vacation, flex, or sick)
• Holiday pay
• Meal and transportation benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and career growth opportunities
• Referral program with bonuses for referring friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed