ShopKo - Appleton, WI

posted 2 days ago

Full-time - Entry Level
Appleton, WI
Ambulatory Health Care Services

About the position

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on-the-job training and certification opportunities. The position involves assisting the General Manager in the day-to-day operations of the store, performing functions including dispensing of eyewear, patient care, setting performance goals, and delivering financial performance. Under the direction of the General Manager, you will assist with hiring, training, coaching, and performance management of the store team, and lead the team in the General Manager's absence.

Responsibilities

  • Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
  • Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
  • Act with urgency to complete tasks and respond to patients and customers
  • Drive optical initiatives through team by planning and scheduling appropriately
  • Identify opportunities to grow business
  • Develop business plans and follow up on actions to drive profitable sales
  • Assist with hiring, developing, training and managing teammate performance
  • Assist with store scheduling
  • Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
  • Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
  • Provide and continuously model excellent customer service in all customer interactions
  • Partner with General Manager to provide appropriate direction and feedback to the team related to customer service
  • Dispense eyewear according to professional standards
  • Partner with General Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
  • Act on feedback from General Manager and Regional/Market Manager toward continuous improvement and preparation for future General Manager openings

Requirements

  • ABO/Shopko OCE Certification required
  • High School Graduate or equivalent
  • Optician experience desired
  • Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
  • Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
  • Solid organizational and planning skills
  • Able to continuously monitor progress in relation to goal attainment
  • Able to analyze financial data, recognize opportunities for improvement and formulate plans to address
  • Able to set impactful goals and motivate team to deliver results
  • Able to multi-task and remain flexible in an ever-changing environment
  • Demonstrate commitment to provide great customer service
  • Solid computer knowledge to include Microsoft Office Suite of programs

Benefits

  • Competitive Wages & Incentives
  • 401K with Match
  • Vacation Pay/Personal Day
  • Volunteer Time Off
  • Sick Pay for Hourly Teammates
  • Health & Wellbeing Benefits
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program
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