General Manager, Manager, Premium Appliance Installation & Final Mile Operations

About the position

Are you a strategic leader with a passion for seamless installations and top-tier customer experiences? Do you have expertise in managing Contracted Carrier Delivery teams, optimizing logistics, and overseeing high-end appliance installations? Join our dynamic team as the General Manager, Premium Appliance Installation & Final Mile Operations and take ownership of our Clients' installation services across the East Bay and San Francisco. We are looking for an experienced manager to oversee all aspects of final-mile delivery and installation operations. In this role, you will lead a team of contracted Carriers, ensuring timely and professional installations of high-end appliances, including brands like Sub-Zero, Miele, and Viking. Your expertise in Carrier management, scheduling, and logistics will drive efficiency, while your leadership skills will foster a high-performing team that delivers exceptional service.

Responsibilities

• Oversee, coach, and coordinate installation Carriers, ensuring high standards of professionalism and customer satisfaction.
• Manage all aspects of final mile delivery and installations, optimizing workflows and ensuring compliance with both the Client and manufacturer standards.
• Oversee routing, scheduling, and Carrier management, ensuring efficient delivery and installation timelines.
• Act as the escalation point for installation issues, providing quick and effective resolutions.
• Utilize DispatchTrack (or similar software) to track Carrier performance and optimize routes; leverage Excel for data management and reporting.
• Work closely with clients, contracted carriers, and leadership to ensure seamless coordination and service excellence.

Requirements

• 3+ years leading installation or final mile delivery teams.
• Background in appliance installation, logistics, or related industries.
• Strong troubleshooting abilities to address installation challenges on-site.
• Experience overseeing vehicle fleets, scheduling, and route optimization.
• Proficiency in DispatchTrack (or similar software), Google Workspace, and Excel.
• Strong ability to manage teams, resolve conflicts, and foster a culture of accountability and excellence.

Benefits

• Leadership Opportunity: Take charge of a high-impact operation in a growing company.
• Career Growth: Professional development and advancement opportunities.
• Supportive Team Culture: Work in an environment that values innovation and collaboration.
• Competitive Compensation & Benefits: Salary, health benefits, and retirement options.
• Meaningful Work: Contribute to delivering high-end installations that enhance our clients’ homes.