General Manager - New Store Opening - Scottsdale Fashion Square

Full-time - Mid Level

Scottsdale, AZ

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The General Manager will lead the Scottsdale retail boutique of Zadig&Voltaire, focusing on achieving sales targets, enhancing customer service, and managing a high-performing team. This role emphasizes operational excellence, superior merchandising standards, and building lasting customer relationships while fostering a motivated work environment.

Responsibilities

• Ensure the store operates seamlessly and efficiently.
• Build and maintain lasting relationships with customers to expand the client base.
• Motivate and manage the sales team to exceed sales and productivity goals.
• Connect with customers and understand their needs, documenting and communicating customer requests.
• Recognize and handle loss prevention situations with exemplary customer service.
• Conduct training sessions to enhance team skills and knowledge.
• Plan and delegate appropriate responsibilities within the sales team.
• Maintain knowledge of inventory, scheduling, sales goals, and training of sales associates.
• Ensure that store merchandising, windows, and visual displays are maintained and consistent with the brand image.
• Maintain clear communication lines with the sales team and corporate office.
• Act as a leader to the sales team.
• Learn and apply product knowledge to assist customers in selecting merchandise that meets their needs.
• Proactively identify and recommend additional merchandise to enhance the customer's experience.
• Establish, meet, and exceed sales and performance goals.
• Seek out top talent for the sales team through networking and recruiting.
• Foster a positive and energetic atmosphere while maintaining a professional work environment.

Requirements

• Exceptional written and verbal communication skills
• Exemplary work ethic and leadership qualities
• Ability to analyze sales reports to determine business needs and develop strategies
• Strong troubleshooting and problem-solving abilities, particularly under pressure
• Exceptional organizational skills, with the capacity to prioritize and manage multiple tasks effectively
• Superior customer service skills
• A proactive, hands-on approach with a keen sense of urgency to meet business demands
• HS Diploma Required; Associate's/Bachelor's degrees preferred
• Minimum 6 years' experience in luxury retail store environment
• Minimum 3 years' of luxury/retail management

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance