General Manager of Restaurants

About the position

Eataly features multiple full-service, sit-down restaurants offering authentic Italian dishes made with the highest quality, seasonal, fresh ingredients from Italy and sourced locally. Our restaurants serve hundreds and thousands of guests daily; high volume without ever sacrificing high quality. The General Manager of Restaurants directs the front of house operations of all restaurants at an Eataly, working with the front of house and back of house teams. Reports to the Director of Store Operations and oversees the team of Restaurant Managers. Partners with senior leaders and Corporate to plan, implement and direct all preparations of Eataly Chicago’s restaurants. Organizes and oversees the store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards. Provides a steady leadership presence and actively participates on the floor, monitoring guest, food and team member service. Ensures exceptional service standards are consistently met and that activities are carried out effectively.

Responsibilities

• Direct the front of house operations of all restaurants at Eataly.
• Work with front of house and back of house teams.
• Organize and oversee the store’s restaurant operations to maximize profitability.
• Provide leadership presence and monitor guest, food, and team member service.
• Ensure exceptional service standards are consistently met.
• Recruit and lead a team of managers, setting departmental goals and providing training.
• Forecast food and beverage needs, requisitioning or purchasing supplies and equipment.
• Manage the P&L of restaurants, analyzing financial data and developing strategies.
• Collaborate with the Head Chef and Back of House team to plan menus.
• Partner with Marketing, Retail, and Quick Service Restaurants for promotions.
• Participate in employee hiring, training, payroll, scheduling, evaluations, and terminations.
• Document, investigate, and resolve employee and guest incidents.

Requirements

• Bachelor’s Degree.
• 6+ years of front of house management experience in a high-volume, fast-paced restaurant.
• Exceptional communication, leadership, motivational and team-building skills.
• Demonstrated problem-solving, organizational, analytical and business management skills.
• Advanced proficiency in Microsoft Office.
• Experience with Italian cuisine and wine highly preferred.

Benefits

• Medical, Dental, Vision Insurance.
• Paid Time Off.
• Paid Parental Leave.
• 401K with match or RRSP.
• Bonus program.
• Free family meal daily.
• Discounts at Eataly.
• Classes on products and Italian cuisine.
• Referral bonus program.