General Manager - Optical

About the position

The position involves overseeing store operations with a focus on customer service, sales performance, and team management. The role requires a proactive approach to achieving profit and sales goals while ensuring that all store associates are trained and motivated to provide exceptional service. The individual will also be responsible for monitoring competitive information and ensuring that store promotions and visual merchandising are effectively implemented.

Responsibilities

• Achieve and maintain the highest level of customer service.
• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Monitor sales results against budgeted.
• Ensure all store associates achieve and maintain the highest level of customer service.
• Investigate and compile competitive information.
• Provide daily and weekly statistics to District Manager and corporate office.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Hire, supervise and train all store associates.
• Motivate associates to exceed performance standards.
• Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers.