General Manager | Sales / Operations Manager

Amazing Lash Studio - McAllen, TX

Full-time - Manager

McAllen, TX

Personal and Laundry Services

About the position

Amazing Lash Studio® is seeking an Operations Manager to oversee the sales and operations of our eyelash extension service studio. This management position offers growth opportunities within the beauty industry, allowing you to lead a team and ensure that operations run smoothly. As an Operations Manager, you will be responsible for implementing and following established structures, policies, and procedures to enhance the customer experience and drive sales. You will play a crucial role in maintaining high standards of service and operational efficiency, while also fostering a positive work environment for your team. In this role, you will be expected to demonstrate excellent leadership skills, guiding your team in an organized and efficient manner. You will need to be customer service-oriented, with the ability to identify problems and set clear expectations and goals for your team. Strong verbal and written communication skills are essential, as you will be required to interact confidently with both staff and customers. Additionally, you should possess strong interpersonal skills to effectively motivate and train your team members. The ideal candidate will be an excellent organizer and problem solver, with strong project management skills. Flexibility in working hours is necessary, as the position may require working nights, weekends, and holidays. Experience with MindBody Software is a plus, as it will aid in managing operations effectively. If you are looking for a rewarding career in the beauty industry and believe you have what it takes to lead a successful team, we encourage you to apply today!

Responsibilities

• Oversee sales and operations for the eyelash extension service studio.
• Implement and follow established structures, policies, and procedures.
• Lead and motivate a team to ensure smooth operations.
• Provide excellent customer service and address any customer concerns.
• Identify problems and set clear expectations and goals for the team.
• Delegate tasks effectively to ensure operational efficiency.
• Train and develop team members to enhance their skills and performance.

Requirements

• Experience in management, including roles such as sales manager, operations manager, or general manager.
• Excellent leadership skills to guide a team effectively.
• Strong customer service orientation.
• Ability to identify problems and set expectations and goals.
• Strong verbal and written communication skills.
• Strong interpersonal skills to communicate with confidence.
• Excellent organizational and problem-solving skills.
• Strong project management skills.
• Flexibility to work varying days and hours, including nights, weekends, and holidays.

Nice-to-haves

• Experience with MindBody Software.

Benefits

• Competitive pay and bonus structure
• Medical Insurance
• Paid Time Off (PTO)