General Manager

About the position

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience. If you're a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you're who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you'll thrive here. You'll be rewarded as such as well - our General Managers participate in a lucrative bonus program that can earn up to six figures annually. You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position.

Responsibilities

• Lead operations at a site level, ensuring smooth management of team performance and customer experience.
• Implement local sales strategies in collaboration with the regional Director of Operations.
• Optimize site performance and ensure quality service delivery.
• Manage and resolve damage claims and oversee procurement of site supplies.
• Engage in sales and marketing strategies to drive customer growth and improve online reputation.
• Flex labor schedules dynamically to accommodate periods of high demand.
• Recruit and train new team members to ensure the site is fully staffed.
• Represent the company at local events and foster community relationships.

Requirements

• Proven ability to lead operations in a high-volume, customer-focused service environment.
• Experience in promoting sales initiatives through customer service.
• Talent for optimizing team performance and coaching team members.
• Excellent communication skills for leading cross-functional teams.
• Experience in managing and resolving damage claims.
• Leadership philosophy that emphasizes empowering team members.

Nice-to-haves

• Passion for community engagement and local outreach.
• Experience in implementing targeted sales and marketing strategies.
• Ability to maintain high standards for site condition.

Benefits

• Lucrative bonus program that can earn up to six figures annually.