General Manager

Great Clips - Saint Joseph, MO

Full-time - Manager

Saint Joseph, MO

Personal and Laundry Services

About the position

The General Manager position is responsible for overseeing 5-12 salons in the Saint Joseph area, ensuring quality brand delivery and achieving desired business results through effective management. This role focuses on the selection, training, and development of salon managers, as well as implementing operational processes to maintain compliance with brand standards. The General Manager will also provide strategic direction to address underperforming salons and manage the budget to ensure profitability.

Responsibilities

• Manages the selection, training, assessment, and development of high-quality managers to assure maximum effectiveness, motivation, and retention.
• Directs the implementation and communication of tools and resources to help employees achieve brand measures and other key measures to grow their salons and achieve profitability.
• Directs the implementation and communication of salon operations processes to ensure compliance with established standards and brand strategy.
• Coaches and provides feedback to employees to improve brand delivery and salon operations.
• Provides strategic direction to employees related to the identification and support of underperforming salons to ensure opportunities are addressed in a timely manner and plans are in place.
• Manages the budget throughout the year to ensure that expenses are reasonable.
• Performs other projects, work, and activities as assigned to ensure continuous service to internal and external customers.

Requirements

• Previous salon management experience or 5+ years of multi-unit retail management.
• A current and valid cosmetologist or barber's license.
• Ability to work in multiple salons in surrounding areas.
• High level of computer skills including Excel, Word, and PowerPoint.
• Demonstrates high level of leadership skills.
• Great Clips Brand Believer and experience is a plus.