General Manager

About the position

Are you a passionate hospitality professional looking for an opportunity to make your mark in the industry as a General Manager of a full service hotel? If so, we have the perfect role for you! We are looking for an experienced and enthusiastic General Manager to lead our full service hotel and help us deliver an excellent guest experience. As our General Manager, you will be responsible for overseeing all aspects of our hotel operations, from guest services, to housekeeping, to food and beverage, while ensuring that our guests have an enjoyable and memorable stay. You will also work closely with our sales and marketing teams to ensure that our hotel is consistently promoted and generating new business. If you have a track record of success in hotel management and a passion for exceptional customer service, we invite you to apply!

Responsibilities

• Develop and implement strategic plans to maximize profits and enhance customer satisfaction
• Oversee all operations of the hotel, including staff management, budgeting, and financial reporting
• Maintain excellent relationships with hotel staff, guests, and vendors
• Ensure that hotel staff are properly trained and have the necessary resources to perform their job duties
• Monitor all hotel departments to ensure they are meeting service standards
• Develop and maintain a marketing strategy to promote the hotel
• Respond to customer complaints in a timely and professional manner
• Monitor the competition and identify areas of opportunity
• Manage the hotel’s budget and financial goals
• Ensure compliance with local, state, and federal regulations
• Oversee all hiring, training, and disciplinary processes for staff
• Implement policies and procedures to ensure safety and security of staff and guests
• Maintain accurate records of the hotel’s financials
• Oversee the development of new hotel services and products

Requirements

• Proven experience as a General Manager in the hospitality industry
• Excellent communication and interpersonal skills
• The ability to motivate and lead a team
• Strong problem-solving and decision-making skills
• Knowledge of hotel operations and procedures
• Understanding of budgeting and cost control
• An eye for detail and the ability to troubleshoot
• Familiarity with computer systems such as Microsoft Office
• A commitment to providing exceptional customer service
• Ability to think and act quickly in response to customer needs
• Ability to resolve conflicts and maintain a positive attitude
• Ability to work with a diverse group of staff and guests
• Willingness to work flexible hours including evenings and weekends