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Taco Bell - New London, CT

posted about 1 month ago

Full-time - Manager
New London, CT
Food Services and Drinking Places

About the position

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Responsibilities

  • Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
  • Recruit and equip high quality operators to deliver great customer experiences
  • Build a healthy and robust bench of developed and capable Managers and Team Members
  • Leads performance management process for all employees in their restaurant
  • Lead by example - be a culture champion and live by Taco Bell HUNGRY principles
  • Leverage culture and people capability to fuel brand performance
  • Provides leadership and coaching, developing Manager's and Team Members
  • Ensure complete and timely execution of corporate & local marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
  • Control day-to-day operations by scheduling labor and ordering food and supplies
  • Ensure local health and safety codes, and company safety and security policies are met
  • Drives customer-focused culture by serving as a role model in resolving serious customer issues
  • Utilizes insights from customer programs to help elevate the customer's experience
  • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions
  • Builds SMART action plans to resolve issues in their restaurant
  • Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams
  • Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports
  • Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan
  • Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships
  • Ensures that facilities and equipment are maintained to Taco Bell standards
  • Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action
  • Works with management team to develop and deliver unit-specific Annual Operating Plans

Requirements

  • High School minimum, University Degree Preferred
  • 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
  • Basic business math and accounting skills to manage Profit & Loss in their restaurant
  • Strong interpersonal and conflict resolution skills
  • Good oral/written communication skills
  • Strong analytical/decision-making skills
  • Basic personal computer literacy
  • Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
  • Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done
  • Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
  • Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Benefits

  • Unique culture that fosters creativity and encourages pursuit of passion
  • Opportunities to take risks, develop skills and learn in ways that fit their lifestyle
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