About the position
The General Manager at TGI Fridays is responsible for leading a team of Restaurant Managers and Team Members to deliver an exceptional Guest experience, which is crucial for increasing Guest counts, sales, and overall growth. This role requires a strong alignment with the company's Credo and Values, ensuring that all standards are met consistently. The General Manager will oversee all day-to-day restaurant operations, focusing on creating a welcoming environment for Guests while managing a team of 36 Managers and all front-of-house (FOH) and back-of-house (BOH) hourly Team Members. The position demands a proactive approach to running shifts, anticipating Guest needs, and addressing any issues that arise to ensure satisfaction. In addition to managing operations, the General Manager will identify opportunities to drive sales and traffic, implementing local and national marketing promotions effectively. The role also involves determining staffing needs, developing high-potential Team Members for future openings, and providing ongoing feedback and coaching to ensure performance standards are met. The General Manager is expected to create a safe and clean environment, respond to Guest complaints, and complete all financial and personnel-related administrative duties accurately and timely. This position plays a critical role in maintaining the restaurant's profitability and ensuring compliance with company policies and legal standards.
Responsibilities
- Manage all day-to-day restaurant operations with a focus on delivering a great Guest experience.
- Directly supervise and support 36 Managers and all FOH and BOH hourly Team Members.
- Manage all profit and loss centers.
- Align all behavior with the Credo and Values.
- Execute on all brand standards through managing and coaching Team Members and Managers.
- Frequently interact with Guests to ensure they receive the Fridays Service Style experience.
- Follow up on any issues and complaints to ensure Guest Satisfaction.
- Proactively run shifts and anticipate Guest needs following the Bubble Theory.
- Ensure the restaurant and staff are set up for an outstanding shift following the Hamburger Stand Theory.
- Identify opportunities to drive sales, traffic, and return visits with a 4-wall mentality.
- Oversee implementation of local store marketing and national marketing promotions.
- Determine current and future staffing needs to ensure an adequate number of talented Team Members are available.
- Identify and develop high potential Team Members and Managers for future openings.
- Provide ongoing and honest feedback, coaching, and development to managers and Team Members.
- Evaluate performance fairly and frequently, holding managers and Team Members accountable to results.
- Create a safe, clean, and discrimination-free environment for all managers, Team Members, and Guests.
- Respond to Guest service complaints in person or over the phone, taking appropriate actions to turn dissatisfied Guests into return Guests.
- Complete all financial and personnel/payroll related administrative duties accurately and timely, in accordance with company policies and procedures.
- Ensure all newly hired Team Members follow and complete their appropriate training plan.
- Approve disciplinary actions pertaining to termination.
- Validate inventory per company standards.
- Ensure proper security procedures are in place to protect Team Members, Guests, and Company assets.
Requirements
- 4-year college degree preferred.
- Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories, and successful results with past responsibilities.
- Possess business acumen and ability to manage P&L, budgets, and financial projections and analysis.
- Must be capable of performing all functions and meeting all qualification standards for all hourly positions.
- Knowledge of P.O.S. system and back office systems to fulfill management functions.
- Must be able to walk and stand during the entire shift.
- Frequent bending and stooping required.
- Must be able to lift up to 30 lbs.
- Must be able to read and write English.
- Must be able to hear well amongst loud background noise.
Nice-to-haves
- Experience in a high-volume restaurant environment.
- Strong leadership and team-building skills.
- Ability to work flexible hours, including nights and weekends.
Benefits
- Competitive salary and performance bonuses.
- Health insurance coverage.
- 401(k) retirement plan with company matching contributions.
- Paid time off and holidays.
- Employee discounts on meals and merchandise.
