General Manager

About the position

The ideal General Manager is enthusiastic, results-driven and knows how to get the most out of his/her team to create an Amazing Customer Service environment. S/he must feel comfortable building a team. S/he recruits, leads and develops people to execute outstanding Quality, Service, Cleanliness & Value, builds sales and controls costs to deliver optimum business results for a single McDonald's restaurant. Key customers include Crew, Swings, Assistants and Customers.

Responsibilities

• Motivate a group of people to act towards achieving a common goal.
• Possess the combination of personality and leadership skills that makes others want to follow his or her direction.
• Set the tone for the restaurant and customer service environment.
• Role model values and behaviors that are consistent with the Company culture.
• Develop and execute store marketing plans to maximize sales potential within the community.
• Ensure systems and routines are in place to continue to improve sales and transactions.
• Conduct in-restaurant implementation of new products and procedures.
• Execute national and co-op promotions to maximize sales potential.
• Manage expenses and meet budgeted targets, especially Food, Labor and M&R.
• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Manage planned maintenance of equipment to ensure optimal productivity and quality.
• Accurately project, measure and control all P&L line items.
• Measure external customer's satisfaction and execute plan to improve their satisfaction.
• Effectively schedule to build the business on all day parts.
• Maintain all physical plant aspects of the restaurant, including landscaping, building, equipment.
• Ensure all security procedures are executed.
• Recruit, select, develop and retain an optimum number of crew, maintenance, and management.
• Plan and conduct leadership team meetings.
• Complete and present performance appraisals based on defined goals and objectives.
• Enforce and educate crew on all appropriate policies, labor laws, security and safety procedures.
• Model performance standards for all crew stations and maintenance.
• Execute a plan to increase employee's loyalty, satisfaction and pride with the McDonald's experience.
• Manage the development and training of crew and shift management employees.

Benefits

• Paid Time Off- Sick & Safe Leave
• Paid Vacation
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• 401K
• Bonus Opportunities
• Free employee meals
• Free uniforms
• Flexible schedules
• Advancement opportunities