General Manager

About the position

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Responsibilities

• Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
• Maximize store sales goals versus budget, including participation in marketing programs.
• Oversee and partner on increasing catering sales.
• Train, monitor, and reinforce food safety procedures.
• Work with the leadership team to meet sales goals.
• Manage food and labor costs.
• Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
• Monitor food inventory levels and order product when necessary.
• Manage and maintain safe working conditions.
• Manage employees in a manner that encourages them to grow with the company and reduce turnover.
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
• Responsible for the new hire life cycle including the interview and selection process along with proper training.
• Anticipate and identify problems and initiate appropriate corrective action.
• Ensure continual improvement of Quality, Service, and Cleanliness.
• Identifies and develops internal candidates for management and Shift Lead positions.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• 5+ years QSR experience with 2+ years in a leadership position.
• Excellent prioritization, interpersonal, problem-solving, and collaboration skills.
• Effective verbal and written communication skills; highly motivated and organized.
• Demonstrates integrity and ethical behavior.
• Can take direction from individuals in higher-level positions.
• Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees.
• Must have a valid driver's license.
• Ability to lift equipment and cases of product weighing approximately 10-50 lbs.
• Must be able to speak and hear clearly on the telephone and in person.
• Must be able to operate a computer, i.e., desktop, tablet, etc.

Benefits

• Medical, Dental, Vision, & 401k for eligible employees
• PTO (including vacation, sick & holiday)
• Tuition reimbursement