General Manager

$80,000 - $90,000/Yr

Marriott International - Estero, FL

posted 2 months ago

Full-time - Manager
Estero, FL
Accommodation

About the position

The General Manager at TownePlace Suites by Marriott - Estero/Fort Myers is responsible for overseeing all aspects of hotel operations, ensuring guest satisfaction, and managing staff effectively. This role involves strategic planning, financial management, and compliance with regulations to maintain a safe and welcoming environment for guests and employees.

Responsibilities

  • Oversee the daily operations of the hotel, ensuring that all departments are running smoothly and efficiently.
  • Develop and implement policies and procedures to ensure the highest level of guest satisfaction.
  • Manage and motivate staff to provide exceptional customer service.
  • Monitor and control expenses to ensure profitability.
  • Develop and implement marketing strategies to increase occupancy and revenue.
  • Ensure compliance with all local, state, and federal regulations.
  • Maintain a safe and secure environment for guests and staff.
  • Handle guest complaints and resolve issues in a timely and professional manner.
  • Conduct regular staff meetings to ensure that all employees are informed and up-to-date on hotel policies and procedures.

Requirements

  • Bachelor's degree in Hospitality Management or related field.
  • Minimum of 5 years of experience in hotel management.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and decision-making skills.
  • Knowledge of hotel operations, including guest services, housekeeping, maintenance, and food and beverage operations.
  • Proficient in Microsoft Office and hotel management software.

Benefits

  • Salary range of $80,000 to $90,000 plus bonuses.
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