General Manager

Destination Pet • Green Bay, WI

429d • $40,000 - $65,000

About The Position

The General Manager at Destination Pet LLC is responsible for leading the team at Golrusk Pet Care Center, ensuring exceptional customer service, managing staff, and overseeing operations to create a safe and welcoming environment for pets and their families. This role involves collaboration with various support staff, compliance with labor laws, and active community engagement to promote the company's services.

Requirements

• Bachelor of Science or Bachelor of Arts is a plus.
• Five plus years in full P&L management responsibility preferably in hospitality, service, and/or retail environments.
• Strong background in driving performance excellence through strong people management.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality, and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Exceptional customer service experience and skills.
• Veterinary, boarding, and/or grooming experience required.
• Experience in managing inventory and accounts payable.

Nice To Haves

• Experience in community engagement and marketing programs.
• Knowledge of safety training and compliance regulations.

Responsibilities

• Supports the mission, vision, culture, and policies of Destination Pet.
• Ensures exceptional customer service through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensures the cohesiveness of all aspects of pet care services and cross-training where necessary.
• Manages all staff at the center; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
• Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
• Manages center payroll and ensures that payroll is approved in a timely manner.
• Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Ensures safety of all employees by conducting safety training, enforcing safe-handling rules, and complying with all safety-related policies.
• Prepares and delivers annual performance reviews to team members on a timely basis.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Resolves any and all customer and staff complaints.
• Actively manages the center's social media accounts through weekly postings and replying to customer comments.
• Creates, implements, and executes local marketing programs to acquire new customers and grow sales.
• Attends community events and partners with local businesses to promote Destination Pet services.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Monitors and manages all computer systems located in the center.
• Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Utilizes financial reports and statistics.
• Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
• Ensures that bank deposits are completed as needed.
• Promotes and markets Destination Pet's programs and services in the surrounding community.
• Assists other team members as needed.
• Performs other duties as assigned.

Benefits

• Disability insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree