General Office Clerk

$40,560 - $40,560/Yr

Fierce Staffing & Consulting - Inglewood, CA

Full-time - Entry Level

Inglewood, CA

About the position

The General Office Clerk position at Fierce Staffing involves assisting customers both over the phone and in person by providing product and service information, as well as resolving any technical issues encountered during online ordering. This role is essential for maintaining customer satisfaction and requires effective communication and problem-solving skills.

Responsibilities

• Handle customer inquiries, orders, and complaints
• Provide information about the products
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products
• Perform other duties as assigned by management

Requirements

• Must be able to speak, read, write, and understand the primary language(s) of the work location
• Thorough knowledge of Microsoft Office
• One or more years' experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor and phone skills
• Team-oriented
• Excellent written and verbal communication skills

Benefits

• Full-time position
• Competitive pay starting from $19.50 per hour
• Opportunity for growth within the company