General Store Manager

Dairy Queen - Longview, TX

Full-time - Mid Level

Longview, TX

Food Services and Drinking Places

About the position

The General Store Manager at Dairy Queen is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and managing both the dining room and kitchen functions. This role involves leading a team, optimizing sales and profits, and maintaining high standards of food safety and cleanliness. The manager will also be involved in hiring, training, and developing staff while creating a positive environment for both employees and customers.

Responsibilities

• Manage dining room and kitchen functions to ensure an excellent fan experience.
• Greet and welcome fans enthusiastically to the Dairy Queen brand.
• Exceed fan expectations by delivering timely and quality service.
• Develop the restaurant's business plan in collaboration with the owner.
• Manage restaurant profit and loss to optimize sales and profit.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure food safety is prioritized and enforce safe food handling practices.
• Incorporate PRIDE systems and routines into daily operations.
• Resolve fan concerns and adhere to Dairy Queen's service recovery standards.
• Attract new fans and increase restaurant sales through marketing promotions and community relations.
• Exhibit a genuine passion for excellence in all aspects of performance.

Requirements

• Minimum 3-5 years of restaurant management experience, preferably in quick service restaurants.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of managing cost of goods sold (COGS) and labor effectively.
• Strong knowledge of safe food handling practices and must be ServSafe certifiable.
• Excellent track record of coaching and developing employees.
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shifts and able to lift 50 pounds.
• Ability to work in varying temperature ranges.
• Highly organized and detail-oriented, capable of overseeing multiple areas in a fast-paced environment.

Benefits

• Professional development opportunities
• Career advancement potential
• Positive work environment