General Store Manager

Dairy Queen - Cuyahoga Falls, OH

Full-time - Mid Level

Cuyahoga Falls, OH

Food Services and Drinking Places

About the position

The General Store Manager at Dairy Queen is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and managing the dining room and kitchen functions. This role involves leading a team, optimizing sales and profits, and maintaining a positive and safe environment for both customers and employees. The manager will also be involved in hiring, training, and developing staff while implementing marketing strategies to attract new customers.

Responsibilities

• Manage dining room and kitchen functions to ensure an excellent fan experience.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Develop the restaurant's business plan and manage profit and loss to optimize sales and profit.
• Ensure compliance with Dairy Queen brand standards, including inventory and cash controls.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Role model and enforce safe food handling practices and ensure food safety training is prioritized.
• Attract new fans and increase restaurant sales through local, regional, and national marketing promotions.
• Calmly resolve fan concerns and embrace Dairy Queen's service recovery standards.

Requirements

• Minimum 3-5 years of restaurant management experience, preferably in quick service restaurants.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of effectively managing costs of goods sold (COGS) and labor.
• Strong knowledge of safe food handling practices and must be ServSafe certifiable.
• Excellent track record of coaching and developing employees.
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shifts and able to lift 50 pounds.
• Highly organized and detail-oriented with the capability to oversee multiple areas in a fast-paced environment.

Nice-to-haves

• Experience in marketing and community relations programs.
• Ability to implement and evaluate marketing programs.

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Paid sick time
• Paid holidays
• Employee discounts
• Flexible Scheduling