General Store Manager

Dairy Queen - Troutdale, OR

Full-time - Mid Level

Troutdale, OR

Food Services and Drinking Places

About the position

The General Store Manager at Dairy Queen is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and managing the dining room and kitchen functions. This role involves leading a team, optimizing sales and profits, and maintaining high standards of food safety and cleanliness. The manager will also be involved in developing marketing strategies to attract new customers and enhance the overall fan experience.

Responsibilities

• Manage dining room and kitchen functions while motivating the team to deliver an excellent fan experience.
• Develop the restaurant's business plan in collaboration with the owner and manage profit and loss to optimize sales and profit.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure that Food Safety is the top training priority in store operations and enforce safe food handling practices.
• Incorporate all PRIDE systems and routines into the day-to-day operations of the restaurant.
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards.
• Attract new fans and increase restaurant sales through local, regional, and national marketing promotions and activities.
• Exhibit a genuine passion for excellence and perform other duties as assigned by management.

Requirements

• Minimum 3-5 years of restaurant management experience, preferably in a quick service restaurant.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.
• Excellent track record of coaching and developing employees.
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Ability to work in and out of different temperature ranges.
• Highly organized and detail-oriented with the capability to oversee multiple areas simultaneously.

Benefits

• Professional development opportunities
• Career advancement potential
• Positive work environment