About the position
Located just minutes away from the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends, or a family vacation. The Retail Gift Shop Manager will oversee the operations of the Gift Shop, which includes effectively recruiting and managing employees, overseeing operations, enhancing customer experience, and generating financial reports. This role is crucial in ensuring that the gift shop operates smoothly and meets the high standards expected by guests and the company alike. The Retail Gift Shop Manager will lead and supervise the retail team in creating an outstanding experience for the resort and casino guests. This includes practicing effective cost control procedures for all operating, maintenance, and supply costs. The manager will oversee the retail team and their activities, including scheduling, payroll, hiring, time-off requests, commendations, and disciplinary actions. It is essential to create and maintain outstanding store conditions and visual merchandise standards, ensuring that the retail floor is neatly organized and meets department standards. Additionally, the manager will oversee the product receiving process and process invoices for payment for department purchases. They will be responsible for purchasing, ordering, and maintaining inventory for the retail store, including determining weekly and future inventory needs for seasonal rollovers to maximize profitability. Maintaining accurate records and establishing a positive, professional working relationship with vendors while negotiating for delivery, quality, reliability, and service is also a key responsibility. The Retail Gift Shop Manager will assist with researching new product lines, making recommendations, and purchasing an appropriate mix of merchandise. They will participate in and direct end-of-month inventory and assist with proper merchandise execution to maximize sales, earnings, and customer satisfaction. Managing team members' performance to meet service objectives and enforcing company policies and procedures where needed is also part of the role. The manager will maintain relationships with local and national vendors and assist in tradeshows and conventions to stay updated on new market trends and products. They will handle any issues that arise from guests and staff, create spreadsheets for tracking and logging information, and transfer data from hard copy to a digital database, including maintaining accurate and updated inventory records. The position requires the ability to lift up to 50 lbs, stand for long periods, and work a variety of shifts, including weekends and holidays.
Responsibilities
- Lead and supervise the retail team in creating an outstanding experience for the resort and casino guests.
- Practice effective cost control procedures for all operating, maintenance, and supply costs.
- Oversee retail team activities including scheduling, payroll, hiring, time-off requests, commendations, and disciplinary actions.
- Create outstanding store conditions and visual merchandise standards, ensuring the retail floor is organized and meets department standards.
- Oversee product receiving process and process invoices for payment for department purchases.
- Purchase, order, and maintain inventory for the retail store, determining weekly and future inventory needs for seasonal rollovers to maximize profitability.
- Maintain accurate records and establish positive relationships with vendors while negotiating for delivery, quality, reliability, and service.
- Assist with researching new product lines, making recommendations, and purchasing an appropriate mix of merchandise.
- Participate in and direct end-of-month inventory.
- Assist with proper merchandise execution to maximize sales, earnings, and customer satisfaction.
- Manage team members' performance to meet service objectives and enforce company policies and procedures.
- Maintain relationships with local and national vendors and assist in tradeshows and conventions to stay updated on new market trends and products.
- Handle any issues that arise from guests and staff.
- Create spreadsheets for tracking and logging information, including UPC pricing.
- Transfer data from hard copy to a digital database, maintaining accurate and updated inventory records.
- Complete onboarding, training, and assessments.
- Work a variety of shifts, including weekends and holidays.
Requirements
- High school diploma or GED required.
- Minimum 3 years' experience in retail operations.
- Good communication skills and the ability to perform in a fast-paced and goal-oriented environment.
- Strong motivational and developmental skills.
- Ability to manage multiple projects with strong attention to detail.
- Background in hospitality/gaming operations preferred, including knowledge of casino guest rewards programs.
Nice-to-haves
- Experience in a casino environment.
- Knowledge of retail merchandising and inventory management.
