Global Brand Manager

About the position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. We are seeking a dynamic Global Brand Manager with a focus on enablement to drive the internal adoption and integration of our brand across the enterprise. Reporting to the Global Brand Director, you will be responsible for building strong, cross-functional relationships and creating a dialogue with key stakeholders to ensure our brand is fully embraced and consistently represented in every aspect of our business - from tentpole programs to regional application and swag. This role offers the opportunity to have a direct impact on driving a culture where our brand is not just a logo, but a vision that fuels innovation, engagement, and business impact.

Responsibilities

• Build and maintain relationships with internal teams and key stakeholders to understand needs, embed the brand into daily operations, and identify opportunities to enhance adoption.
• Manage internal communication portals and channels and partner with creative operations to prioritize and facilitate enablement needs.
• Lead the Genesys Brand Ambassador Program, ensuring key representatives are onboarded, engaged, and equipped to support a cohesive brand presence while providing valuable internal feedback to guide brand evolution.
• Collaborate on and elevate brand store management, from item selection to creative execution with internal and external partners.
• Support branded programs as needed to reinforce consistency and extend the brand.
• Establish KPIs and leverage data to assess and optimize brand adoption strategies.

Requirements

• 7+ years relevant work experience
• Excellent communication, presentation, and relationship-building skills
• Proven ability to manage cross-functional initiatives
• Strong strategic thinking, problem-solving skills, and attention to detail
• Ability to prioritize and adapt to change in stride
• Positive attitude and growth mindset

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments